This policy outlines how you can cancel an order or seek a refund for a product or service purchased through the Platform.

1. Cancellations are considered only if requested within 7 days of placing the order. If the order has already been communicated to the seller/merchant and shipping has begun — or the product is out for delivery — the cancellation request may not be honoured; in that case you may reject the product at the doorstep.
2. We offer a 7-day return if the product is damaged or defective. Such issues must be reported to our customer service team within 7 days of receipt, and the request is processed once the seller/merchant has checked and confirmed the issue.
3. If a product doesn’t match what was shown on the site or your expectations, notify our customer service team within 7 days of receiving it. Our team will review your complaint and take an appropriate decision.
4. For complaints about products covered by a manufacturer’s warranty, please refer the issue directly to the manufacturer.
5. Approved refunds will be credited to the original payment method within 10–15 business days.
6. Where a replacement is approved, replacement deliveries will be completed within 5–7 business days.